Shipping policy
J-RAPHA 20-Shipping Policy
1. Shipping Regions
J‑RAPHA 20 currently ships to all provinces and territories across Canada. We also offer international shipping to selected countries. Availability may vary depending on product type and destination.
2. Processing Time
All orders are processed within 1–3 business days.
Processing time may be extended during peak periods, promotional events, or if an item requires additional verification.
3. Shipping Timeframes
Estimated delivery times:
- Canada (Domestic): 12-15 business days
These timeframes represent average estimates. Actual delivery may vary due to customs procedures, carrier delays, weather conditions, or high‑volume periods.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking updates may take several days to appear depending on the carrier’s system.
5. Shipping Costs
Shipping fees are calculated at checkout based on destination, product weight, and selected shipping method.
Free shipping promotions may apply to eligible orders.
6. Customs, Duties & Taxes
For international orders, customers are responsible for any applicable customs fees, import duties, or taxes imposed by their local authorities. These charges are not included in product or shipping prices.
7. Incorrect Address or Delivery Issues
Please ensure your shipping information is accurate. J‑RAPHA 20 is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
If a package is returned to us due to address issues, reshipping fees may apply.
8. Lost or Delayed Packages
If your order appears delayed or lost, please contact our support team. We will work with the carrier to investigate the issue.
Refunds or replacements may be issued depending on the outcome of the investigation.
9. Order Changes & Cancellations
Orders can be modified or canceled within 12 hours of purchase. After this period, the order may already be in processing and cannot be changed.
10. Contact Information
For any questions regarding shipping, please reach out to our customer support team at:
J‑RAPHA 20 Customer Service
Email: contact@jrapha20.com
Thank you for choosing J-RAPHA 20